For healthcare IT, security is not a feature you turn on. It is the reason the tool is allowed to hold the data at all.
Role-based and group-based permissions decide what each technician can see and do, so a requester cannot read another department's tickets and a contractor can be scoped to a single queue. Two-factor authentication is supported for every account.
Every ticket action is recorded with the user, the timestamp, and the specific change. When a compliance review asks who looked at what and when, the answer is in the system instead of in someone's memory.
Ticket titles and descriptions are encrypted at rest using AES-256-GCM. Protected health information is kept out of ticket content by default, so a requester who pastes a clinical detail into a ticket is the exception rather than the habit.
Backups are built into the product, with restore as a supported operation rather than an emergency procedure. If you need the formal document set, our Incident Response Plan and HIPAA Compliance overview cover it.
Business Associate Agreements are available on request. Privacy and data handling are covered by our privacy policy and terms of service.
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