Straight answers about compliance, trials, pricing, and what the product actually does.
HIPAADesk is built for organizations subject to HIPAA. It ships with granular role-based access control, complete audit logging, two-factor authentication, signed BAAs on request, and a design that keeps protected health information out of ticket content by default. Read the HIPAA Compliance overview.
Ten days, with full access to every feature. No credit card is required to start.
Your organization stays in place with its data. You can pick a plan to keep using the help desk, or export your data. We do not auto-charge you without a plan.
Professional includes up to 5 technicians, Corporate up to 10, and Enterprise up to 20 with additional users at $15 each each. Custom pricing is available for larger teams.
Yes. Most healthcare organizations run one desk covering internal staff requests and external callers. Groups and categories route each without duplicating records.
Yes. Business Associate Agreements are available on request for Corporate and Enterprise customers. Ask us.
Yes. Inbound email is converted into tickets automatically using your organization's API key, so your support address can be a real ticket source.
Yes. Every organization gets an API key that works with the REST endpoints, including creating tickets, reading reports, and receiving webhooks. See integrations.
That is exactly who it is built for. The Professional tier starts at up to 5 technicians and includes ticketing, categories, priorities, notifications, reporting, and time tracking.
Every plan includes support. Corporate and Enterprise include priority support. Reach us through the contact form or by email.
Any time. There is no annual lock-in and no cancellation fee. See the terms of service.
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