See how we stack up against Zendesk, Freshservice, and Jira Service Management. We offer better pricing, HIPAA compliance, and AI features without the enterprise price tag.
| Feature | HIPPADesk | Zendesk | Freshservice | Jira Service |
|---|---|---|---|---|
| Monthly Price | $74 | $275($55/agent) | $145($29/agent) | $175($35/agent) |
| Annual Savings | 25% off | Varies | ~20% | ~20% |
| Free Trial | ✓ 10 days | ✓ 14 days | ✓ Free tier | ✓ Free tier |
| Ticket Management | ✓ | ✓ | ✓ | ✓ |
| Time Tracking | ✓ | Add-on | ✓ | Add-on |
| Reports & Analytics | ✓ | ✓ | ✓ | ✓ |
| HIPAA Compliance | ✓ HIPAA Plan ($172) | ✗ $2,090/mo | Limited | ✗ |
| AI Features | ✓ Enterprise | $50/agent | $49/100 sessions | Add-on |
| Email Support | ✓ | ✓ | ✓ | ✓ |
| Priority Support | ✓ Enterprise | Enterprise only | Enterprise only | Paid plans |
| Feature | HIPPADesk HIPAA | Zendesk HIPAA | Freshservice | Jira Service |
|---|---|---|---|---|
| Monthly Price | $172 | $2,090($209/agent) | $290($29/agent) | $350($35/agent) |
| HIPAA Compliant | ✓ Included | ✓ | Limited | ✗ |
| BAA Available | ✓ | ✓ | ✗ | ✗ |
| Audit Logging | ✓ | ✓ | Enterprise | Enterprise |
| Audit Logging | ✓ | ✓ | Enterprise | Enterprise |
| AI Ticket Classification | ✓ | Add-on | Add-on | ✗ |
| Feature | HIPAADesk | Zendesk | Freshservice | Jira Service |
|---|---|---|---|---|
| Monthly Price | $299 | $1,100($55/agent) | $580($29/agent) | $700($35/agent) |
| AI Features | ✓ Included | $50/agent | $49/100 sessions | ✗ |
| HIPAA Compliance | ✓ Included | ✓ | Limited | ✗ |
| Priority Support | ✓ | Enterprise only | Enterprise only | Paid plans |