Connect HIPAADesk to the way your team already works, and put your existing systems into the ticketing workflow.
Point a support address at HIPAADesk and inbound mail becomes a ticket with the sender as the requester. Outbound notifications send status updates back to the requester automatically.
Every organization gets its own API key. Use it to create tickets from your own portal or patient portal, pull reports into a dashboard, or script ticket operations.
Configure webhooks on your organization so ticket and incident events reach your own systems as they happen, instead of polling.
A voice channel with a webhook endpoint lets calls become tickets, so a phone call lands in the same queue and the same audit trail as everything else.
Classification, summarization, response suggestions, semantic search, and similar-ticket suggestions are built in on Enterprise, so AI works on your data without a third-party connector.
Because the API and webhooks are first-class, an integration we did not ship is usually a small script. If you need something specific, ask and we will tell you honestly whether it is already there.
HIPAADesk.app