HIPAADesk.appHIPAADesk is help desk software for healthcare practices, hospital IT teams, and the managed service providers who support them. We built it for organizations whose support desk is part of their compliance posture, not just their operations.
Why we built it
Generic ticketing tools are built for selling software and customer service. Healthcare IT has a different job: an audit trail of every action, access that matches clinical roles, and a record that survives a compliance review. Teams usually meet those requirements by bolting on a second system, and then you have two systems that disagree.
HIPAADesk does it once. Every ticket action is logged with the user, the timestamp, and the change. Access is scoped by role and by group. Reports cover resolution time, ticket volume, and team performance without stitching data together first.
Who uses it
Healthcare practices and clinics of every size, hospital IT departments, and IT service providers supporting healthcare clients. If you are subject to HIPAA and you run a support desk, the difference matters.
Compliance
HIPAADesk supports HIPAA-regulated workflows: granular access control, complete audit logging, signed BAAs on request, and a design that keeps protected health information out of ticket content by default.
Get started
See pricing, or start a free 10-day trial — no credit card required. Prefer to talk to someone first? Contact us.